How to pass the Customer Phone Number to Miva in PayPal Express

The default setting in PayPal is to NOT send the customer’s phone number back to Miva. Why? Who knows; but here is how to fix that.

  1. Login to your PayPal Account.
  2. Go to Profile > Profile and Settings > My Selling Tools > Click UPDATE on Website Preferences

paypal web site settings


  1. Find “Contact Telephone Number” and make it required then save.

paypal contact phone setting


  1. In Miva Admin go to Payment Settings > PayPal Express Checkout tab and make sure “Use Customer’s PayPal Shipping Address for Miva Merchant Orders” is checked then update.

Use Customers PayPal image

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