Maintenance

ECOMMERCE SHOPPING CART

Glendale Designs Maintenance

Don’t Drown In Miva Site Maintenance

This site maintenance service is for the small-business owner. More specifically, it’s for the small-business owner who has a to-do list that grows faster than items are scratched off. If that sounds like you, then please, continue reading. If that’s not you, you can continue reading too, but you’re likely doing it on a yacht somewhere while sipping a piña colada.

Perhaps you’re not the owner. Maybe you’re the business operator, manager or employee and you’re all in the same boat. Not the boat that’s serving piña coladas; the one that’s careening toward the edge of a waterfall of work.

Well we’re here to throw you a life raft. At Glendale Designs, we offer a service that can help tow your boat back to calmer waters, giving you time to run your business and not your store.

Do You Need a Hand?

By providing site maintenance services, Glendale Designs is helping to fill a void in the Miva eCommerce service industry. You can come to us to build your new site, to design and install fancy new features, and to upgrade out the wazoo. But if you and your staff can’t keep up with the day-to-day site maintenance, it’s all been for naught.

There are a few problems with adding site maintenance to your own to-do lists. If any of these issues resonate with you, then you may want to consider grabbing hold of that aforementioned life raft.

  • Time consuming: Learning the ins-and-outs of your platform/third party extensions may take more time than you can afford. Then once you’ve learned how they work, you have to find the time to actually complete the tasks. Depending on your product catalog and services, this can be a massive time expense.
  • Service down-time for your customers: Because you’re now spending so much of your time self-teaching and updating, you’ve got less time to actually spend with your customers. Emails go unanswered, the phone rings, chats ding, all while you’re updating dozens, hundreds, or thousands of products.
  • Potential for misinformation: Let’s say you get an urgent update from one of your biggest suppliers. It’s not realistic to spend several days doing nothing but updating your pricing tiers, descriptions, etc. But not updating those products right away may lead to angry customers, incorrect product info, and potential lost revenue.
  • Risk of site disruption: Editing a page on your site that contains some important code can be risky, especially if you’re unfamiliar with it. One mistaken stroke of the backspace key could result in broken pages, forms, buttons or menus. Our site maintenance team is well-versed in the intricacies of Miva.
  • New updates mean ongoing training: Updates in the tech world happen at lightning speed. Features are added and altered frequently, meaning what you learned last week or last month may have already changed. You also have to keep you employees up to speed. It can be expensive and nerve-wracking to put the functionality of your website into the hands of employees who haven’t been fully trained.
  • Tedious and boring: Let’s be real…site maintenance can be boring (for you, but not for us). It’s not why you started a business, and it’s likely not your passion. You want to be interacting with your customers, finding and creating innovative products, and managing your team. We want to be updating your site.

Contact us to get started with Maintenance services.

Here’s What We Can Help With

Take a look at what we’re offering with this site Maintenance service:

Product updates

  • Product creation
  • Images (retouching, resizing, uploading)
  • Descriptions
  • Custom field population
  • Pricing updates
  • Shipping methods
  • Attributes and variants
  • Availability and processing times
  • Inventory/stock level updates

Site page updates

  • Page creation
  • FAQ re-writes, editing and formatting
  • Policy re-writes, editing and formatting
  • Category SEO content
  • Uploading and linking new sale banners
  • Third-party module updates

While it would be nice to have someone else do all the mundane tasks for you, we do realize it isn’t feasible for every store owner. If you’d prefer the “teach a man to fish” route, we have training options available as well:

Training

Basically, we can offer you help with anything that doesn’t require developers to get involved. By handing these tasks over to our site maintenance staff instead of the developers, we can keep costs very competitive at just $50/hr for our limited time introductory rate. Do you need something done that isn’t on the list? Don’t hesitate to reach out and see what we can do for you…

What Will it Mean for You?

Aside from taking the tedious and mundane work off your hands, we’re also here when you need it. Sudden price changes? A complete overhaul of your images? Important updates to your terms of service? We can jump on it and get the work done while you focus on keeping the rest of the business running smoothly.

For more information on these Site Maintenance services, feel free to grab onto that life raft and give us a shout. We’ll be happy to help.

DOING THE HEAVY LIFTING FOR YOU

Hand over the dirty work so you can get back to running your business.