By: James On: January 22, 2018 In: Miva Comments: 0

Google decided not to trust certain SSL certificates and they set a cutoff date that is approaching soon. We advise everyone to do the following easy steps to see if your site is affected. The resolution is a simple support ticket to get the SSL reissued followed by a couple emails.

NOTEChrome 70 is the version that will “Distrust” certain GeoTrust & Symantec SSL certificates but is currently not scheduled to be released until September 2018.

How to check your SSL:

  1. Use your Chrome browser on a computer and open up your website in secure mode (HTTPS).
  2. Now open Develper Tools (Windows click F12, Mac Command+Shift+i)
  3. and select the “Console” link/tab.
  4. If you see warnings like this “The SSL certificate used to load resources from https://YOURSITE.com will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information.” ** YOURSITE.COM is a placeholder. This is where it would say your actual domain name.
  5. If you see warnings for other sites but not yours, you’re ok.

If your SSL is affected:

  • If your site is hosted with Miva open a support ticket with them here: https://support.miva.com/supportsuite/index.php?/Tickets/Submit and you can use this as your message:

Hi Miva Support:

Our site _______YOUR DOMAIN NAME_________ is a affected by Google’s distrusted SSLs. We get the following error in the console on Chrome:
“The SSL certificate used to load resources will be distrusted in M70. Once distrusted, users will be prevented from loading these resources. See https://g.co/chrome/symantecpkicerts for more information.”

Can we start the process to re-issue our SSL please?

Billing CC: __CREDIT CARD TYPE__ ending in ####

YOUR NAME
YOUR DOMAIN NAME
YOUR COMPANY NAME

  • If you do not know who hosts your site or would like us to help please open a support ticket with us by sending an email to support@glendaledesigns.com