Billing Policies for Glendale Designs, Phoenix Arizona
Forms of payment
Glendale Designs currently accepts personal checks, business checks, money orders, and international money orders as well as payment via PayPal and Credit Card (Visa/Master and AMEX). Checks must be in U.S. currency, and must be drawn on a U.S. bank. Wire transfers are accepted for amounts over $200. A $12 service charge applies.
If you like to fax us a credit card form, so we can charge your card, please download it here in PDF format, fill it out and fax back to 623-322-3478.
Billing Period
At the customer's option, hosting accounts are billed quarterly, semiannually, or annually. Payment is due on the date of each anniversary of the payment period.
Initial Payment
Initial hosting payments are due 7 days from hosting signup. If you do not expect that your initial payment will arrive within a week of signup, please contact Glendale Designs immediately to avoid account suspension.
New web site development will be quoted by project, and we require a 50% deposit before project start.
Special policy for international users: Glendale Designs accepts payment by international money order and other international forms of U.S. currency. If you do not expect initial payment to arrive within 7 days, please fax us a receipt indicating: 1) that payment has been mailed, or 2) that the payment process has been initiated, along with an approximate ETA for your payment.
Invoicing
Customers will be invoiced via email approximately 2 weeks before payment is due.
Monthly invoicing by mail is available for an additional fee.
Returned/bounced Checks
Checks returned unpaid (i.e. insufficient funds) are subject to a $25 returned check fee.
Delinquent Accounts
Accounts that are 30 days delinquent in payment of balances due will receive a reminder email. If payment, in full, is not received within 7 days of the reminder, the account will be suspended. Accounts which remain suspended more than 2 weeks are subject to termination. Glendale Designs reserves the right to remove all information from the server if account balance is not paid in full in a reasonable time period.
Accounts which are reactivated after having been suspended are subject to a $25 account reactivation fee.
Once your account has fallen to delinquency, it will be forwarded and accelerated to a collection agency. Acceleration means making your entire balance due and payable as of the date of acceleration in a lump sum. At this point, a collection fee of 30 percent for first placement and 40 percent for second placement will be added to your principal and interest balance. If you are sued, you will pay court costs and attorney fees in addition to collection fees
; court procedures will take place in Maricopa County District Court, Arizona.
Cancellation
Glendale Designs reserves the right to cancel service at any time for any reason. Should Glendale Designs cancel hosting service, prepaid monthly fees for service not rendered will be prorated and refunded.
Customers may cancel their hosting accounts at the end of their billing period
Setup fees and domain registration fees are not refundable.
Web Design and Search Engine Optimization Projects
50% up-front retainer is not refundable, should you change your mind midway through the project. All project files property of Glendale Designs, until payment in full has been received.
Account Name Changes
There is a $25 fee to change the primary domain of an account.
Billing Policies & Prices
Glendale Designs reserves the right to change its policies or prices at any time. Prices are guaranteed for the period of pre-payment only.
